In times of sensory overload and increasingly complex and dynamic markets Customer Care is potentially the only differentiating factor in an ever-commoditizing world of technology and services.
Given the computing power available on mobile devices today accompanied by evolving mobile technologies and their pervasive nature, creating a compelling, differentiating, brand-aware mobile customer care world must be on every Enterprise agenda.
Customer care as an integrated part of the consumer life cycle is a great prerequisite to leverage an entirely new mobile business channel with customer self-service solutions.
Ahead with GrandCentrix Services
We address the challenges of rapidly rolling out businesses to this fast growing channel. Our platform eliminates technology hurdles, creates a multi-tenant and white-labeled service creation environment and handles storage, content integration, user profiling, behavioral analysis, OSS/BSS provisioning and massive smartphone distribution.
We have grown our technology core into a platform that enables the rapid creation and delivery of interactive, massively scaling mobile services. We are hosting this platform and offering it in a high-availability Software-as-a-Service (SaaS) model to enterprises of all sizes.
Redefining Customer Experience
We reliably and securely handle customer care interactions for your entire customer base. Transforming service qualification, identification, fulfillment and other essential processes in an appealing and truly satisfying user experience offered in your customers’ pocket. We form the symbiosis from internets’s comfort and telephony’s efficiency.
Delivering personalized, engaging and naturally interactive mobile customer care functionality we are complementing existing channels like IVR, human agent or web. Unlike classical integration, our Content Enabling Engine automagically merges them with existing corporate business processes and rapidly takes key self-services mobile.
We help you to boost customer satisfaction and enables your service offering for Million Mobile Users.
The Key to Success
As a one-stop shop, we provide you with expert advise and top-quality delivery as a single service. Based on more than 20 years of leading innovation in customer service and many successful customer projects, we can boost you up the learning curve, saving you time and money.
Stripping away the hit-and-miss aspect of consulting, we deliver serious, targeted and results-oriented services that let you stay ahead.
